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Cleanhome Privacy Policy

Who are we?

Cleanhome is a domestic cleaning franchise network operating in the UK. Cleanhome Limited (registered in England and Wales No: 06317721) is the Franchisor and all our Franchisees conform to this Privacy Policy.

Registered address: 1 The Green , Wooburn Green, Buckinghamshire, HP10 0EE

About this policy.

This Privacy Policy tells you what to expect when Cleanhome collects personal information about you.

Cleanhome is committed to ensuring your privacy is protected. Should you provide us with personal information by which you can be identified, then you can be assured that we will use that information only in accordance with this privacy policy. All of our employees and agents who have access to or are involved in the processing of personal information respect the confidentiality of such personal information.

Cleanhome may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This version of the Privacy Policy is effective from May 2018.

When you agree to this Privacy Policy you will be providing us with consent to process your personal information in accordance with the terms of this Policy as set out below.

What is covered by this policy?

Clients: the information we collect and how we use it

When you ask us to work with you we will record information about you, including but not limited to:

  • Your name
  • Your address
  • Your contact information including your telephone numbers and email address
  • Your bank account details
  • Incidental information about your house that may be used to identify a suitable cleaner for you

We hold and use this information in order to:

  • Provide the service you have asked us to provide
  • Advise you of our relevant services
  • Provide you with information about general rates trends for cleaners within your geographical area
  • Seek your feedback on our services

You have the right to amend your communications preferences at any time. You can request access to your details

We may share your personal information with the following:

  • Trusted third parties who provide us with our IT, SMS and emailing services. These third parties are required to comply with our stringent undertakings relating to security and confidentiality
  • Regulatory or law enforcement agencies, when required by law to do so.
  • We do not share your personal information with third parties who wish to use it for marketing purposes.

Cleaners: the information we collect and how we use it.

When you apply to Cleanhome to go on our ‘recommended self employed cleaners’ database we will ask you to agree to the Cleanhome Privacy Policy and thereby give consent to the processing of your personal information. If you decline to agree to this Policy/give us this consent, we regret that we will not be able to add you to our recommended cleaner database

To enable us to assist you in finding appropriate work, we will gather personal information about you from our registration process. This includes, but is not limited to:

  • Your name
  • Your address
  • Your contact information including your telephone numbers and email address
  • Your date of birth and National Insurance number (for identification checking purposes)
  • Your previous work experience and any reference details
  • On occasions we may also record sensitive information such as details of criminal convictions.

We hold and use this information in order to:

  • Assist you in finding an appropriate client(s)
  • Communicate with you regarding any job opportunities
  • To provide your details to appropriate prospective clients – but only once you have agreed that you would like to be put forward for the job
  • Fulfil our obligations to our clients when you are offered work.

You have the right to withdraw your consent or amend your communications preferences at any time. You can request access to your details

We may share your personal information with the following:

  • Trusted third parties who provide functions on our behalf, such as IT functions for the processing of the personal information
  • Trusted third parties who provide us with emailing and SMS services . These third parties are required to comply with our stringent undertakings relating to security and confidentiality
  • Regulatory or law enforcement agencies, when required by law to do so.
  • We do not share your personal information with third parties who wish to use it for marketing purposes.

Visitors to our website.

We collect cookies for use with Google Analytics to gather generic information about visitors to our website.

Security.

Cleanhome is committed to protecting the security of your personal information. We use a variety of measures, including but not limited to, firewalls and SSL encryption in order to protect your personal information from:

  • Unauthorised access
  • Improper use or disclosure
  • Unauthorised modification or alteration
  • Unlawful destruction or accidental loss.

Retention of your personal information.

We will retain your personal information unless you ask us to remove in case you request our services again in the future.

Your right to withdraw consent to our processing of your information.

You have the right to withdraw your consent to Cleanhome processing your personal information at any time. You can request access to your details by emailing info@cleanhomeuk.com

If you withdraw consent we will continue to store the information we hold about you but will not process this information.

If you ask us to delete the information we hold on you we will delete all information with the exception of your email address, first name and last name. This will enable us to record that you have withdrawn consent. In addition, where required by law, we may retain certain personal information about you to fulfil our legal obligations.

You may withdraw consent or amend your communication preferences by emailing info@cleanhomeuk.com

You can request the deletion of your information by emailing our data controller at info@cleanhomeuk.com

If you subsequently return to Cleanhome we will ask you to give your consent again before we process your information

Your right to access information we hold about you.

You have the right to access the information we hold about you at any time.

Where we are legally permitted to do so, we may refuse your request and will provide you with our reasons for doing so.

You may request to access the information we hold about you by emailing us at this address:

info@cleanhomeuk.com

Our Data Protection Officer is Karen Kelly

email: info@cleanhomeuk.com

All of our staff are familiar with GDPR and their personal responsibilities. You are welcome to see our policy. Please see our website https://www.cleanhomeuk.com

You have a right to an erasure process. If you wish to be erased, please contact us via telephone or email

We have a privacy notice which informs people what we do with their personal data, this is available here – www.cleanhomeuk.com/GDPR-Privacy

No personal data is transferred outside of the EU

When processing data we undertake the following:

  • The processing is lawful, fair and transparent
  • We are transparent about what the data is being used for
  • Data is collected for a specific purpose
  • The data is necessary for that purpose
  • The data must be accurate and kept up to date
  • The data is kept safe and secure

All storage is secure and our suppliers have GDPR procedures in place.

We commit to notify the relevant authorities immediately in the event of any breach.

By signing our Business Agreement, you are agreeing to our Privacy Policy and GDPR compliance commitment.

GDPR Privacy Policy